Last Updated: November 16, 2025

At PrintJetHub, we want you to shop with confidence. Our Return & Refund Policy is designed to ensure a clear, fair, and transparent process whenever you need to return a product or request assistance.

If you have any questions, our support team is always here to help at support@printjethub.com or +1-877-446-2232.

1. Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

✔ Condition of the Product

• Item must be unused, unopened, and in original packaging
  
  
• All accessories, manuals, and components must be included
  
  
• Product must be in the same condition as delivered
  
  

✔ Return Window

• Return requests must be submitted within 7 days from the delivery date
  
  
• The exact return window may vary by product category; please refer to product details if applicable
  
  

✔ Proof of Purchase

You must provide:

• Order number
  
  
• Full name and email used at checkout
  
  
• Reason for return
  
  

2. Non-Returnable Items

The following items cannot be returned:

• Opened or partially used ink cartridges or toner cartridges
  
  
• Products that have been installed, damaged, or show signs of use
  
  
• Items not purchased directly from PrintJetHub
  
  
• Final-sale, clearance, or promotional items (if marked as non-returnable)
  
  
• Products missing original components or packaging
  
  

If the product is deemed ineligible upon inspection, it will be returned to the customer.

3. Defective or Damaged Items

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Please provide:

• Clear photos of the product
  
  
• Photos of packaging and shipping label
  
  
• Description of the issue
  
  

We will arrange a replacement, exchange, or refund depending on the situation.

4. Return Process

To initiate a return:

1. Email our support team at support@printjethub.com
   
   
2. Include order number, reason for return, and photos (if applicable)
   
   
3. Our team will review your request and provide a return authorization and instructions
   
   
4. Pack the item securely and ship it using the provided guidelines
   
   

Return Shipping Costs

• If the return is due to our error (wrong item, damaged product), PrintJetHub covers the shipping cost
  
  
• For all other returns, customers are responsible for return shipping fees
  
  

5. Refund Processing

Once your return is received, inspected, and approved:

✔ Refund Timeline

Refunds are processed within 5–10 business days back to the original payment method.

✔ Partial Refunds (If Applicable)

A partial refund may apply if:

• Packaging is missing
  
  
• Item shows minor signs of handling
  
  
• Accessories are missing
  
  

Any deductions will be clearly communicated before processing the refund.

6. Exchanges

We offer exchanges for:

• Damaged items
  
  
• Defective products
  
  
• Incorrect items received
  
  

Exchanges are subject to product availability. If the item is unavailable, a refund will be issued.

7. Order Cancellations

Orders may be canceled only if they have not yet shipped.

To cancel, contact us immediately at:
📧 support@printjethub.com
📞 +1-877-446-2232

If the order has already shipped, the standard return process will apply.

8. Missing or Lost Packages

If your tracking shows “delivered” but the package is missing:

• Contact us within 48 hours
  
  
• We will coordinate with the shipping carrier to investigate
  
  
• Replacement or refund will be processed based on carrier verification
  
  

9. Contact Us for Return Assistance

Our support team is here to help with all return or refund requests.

📧 Email: support@printjethub.com
📞 Phone: +1-877-446-2232
🏢 Address: 304 Livingstone Ct NW, Edmonton, Alberta T6R 2T1
🌐 Website: www.printjethub.com